Privacy policy
Tream GmbH (hereinafter collectively referred to as “TREAM”, “WE”, “US” or “OUR”) respects the privacy of the visitors to its website at (hereinafter collectively referred to as “SERVICE”). This Privacy Policy (“Privacy Policy” or “Policy”) is an agreement between TREAM and you, as the user of the SERVICE (“you”). This privacy policy applies to information collected by the SERVICE and is designed to inform you about what personally identifiable information TREAM collects from you through your use of the SERVICE, how that information is used and with whom it may be shared.
1. Information provided to the Service
The SERVICE may be used with or without creating and being logged into a user account. TRAINERS may not use the SERVICE without creating and being logged into their user account. When you use the SERVICE without creating and account and being logged into that account, WE are not technically able and will not collect any personally identifiable information.
When you create an account on the SERVICE, you provide us with the following personal data about yourself:
Email address
First and last name
IP address
Type of browser, app and device you use to access the SERVICE
When you create an account on the SERVICE, you may optionally also provide us with the following personal data about yourself:
Social media links
Profile picture
When you use the SERVICE and are logged in to your account, you additionally provide us with the following personal data about yourself:
IP address
Location of the device you use to access the SERVICE
Terms you search for
Video views
Profile views
Likes of workouts
Likes of comments
Follows of categories
Follows of TRAINERS
Cookies (if explicitly accepted by you)
When you subscribe for fee based services, you additionally provide us with the following personal data about yourself:
Country of residence
Subscription details
Payment details
When you register as a TRAINER, you additionally provide us with the following personal data about yourself:
Business address
VAT identification number, if any
Text description of yourself and your work and content submitted in the “About” section
When you use the SERVICE as a TRAINER, you may additionally provide us with the following data that may contain personal data about yourself:
Uploaded images and any text description submitted alongside
Uploaded videos and captures and any text description submitted alongside
WE do not collect any sensitive information and no other data about you than listed above.
WE use various technologies to collect and store information, including cookies, pixel tags and server logs. Wherever WE collect personal data, that data is transmitted to US in a secure way.
WE are the sole recipient of the data collected on the SERVICE. WE collect and process your personal data specified in Section 1 only in accordance with this Privacy Policy.
2. Use and processing of data
WE use and process your personal data to deliver the SERVICE to you, in particular to deliver you the content you would like to see on the SERVICE, to suggest content you may want to see on the SERVICE, to personalize the content you see on the SERVICE and for you to interact with TRAINERS and see what they share on the SERVICE.
WE use and process your personal data as well to ensure the SERVICE is working as intended, such as tracking outages or troubleshooting issues, and for analytics and measurement, to understand how the SERVICE is used.
Your personal data is also used and processed to make improvements to the SERVICE and its safety and reliability and to develop new features of the SERVICE.
WE also use and process your personal data, such as your email address, to interact with you directly.
WE use automated system and servers located around the world and your personal data may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your personal data is processed, we apply the same protections described in this Privacy Policy.
3. Transferring of data
WE do not share data that personally identifies you with companies, organizations or individuals outside of TREAM and outside of the systems controlled by TREAM located in the European Union, except in the cases specified in this Section 3.
WE do not sell or rent your personal data to anyone.
WE provide personal information to external service providers to process it for US. These external service providers currently include:
Google, Inc for their services of “Google Analytics” (web analytics) and “Google Ads” (advertising relevant tracking.
Facebook, Inc for their “Pixel” service
PayPal (Europe) S.à r.l. et Cie, S.C.A. for their “Braintree” payment processing services
Bitmovin, Inc for analytics of video usage related data
WE will also share personal information outside of TREAM if WE have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process, or enforceable governmental request;
enforce our Terms and Conditions of Use, including investigation of potential violations;
detect, prevent, or otherwise address fraud, security, or technical issues;
protect against harm to the rights, property or safety of TREAM, our users, or the public as required or permitted by law.
When WE receive formal written complaints, WE respond by contacting the person who made the complaint. WE work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that WE cannot resolve with you directly.
If European Union (EU) data protection law applies to the processing of your information, WE provide the controls described in this Privacy Policy so you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service provider.
WE may share aggregated demographic information with OUR AFFILIATES. This is not linked to any personal information that can identify any individual person and, therefore, not subject to this Privacy Policy.
4. Public information
Your following personal data will be publicly available on the SERVICE when you interact with the SERVICE in a certain way:
When you like workouts or comments, your name you have provided to the SERVICE and your profile picture, if you have provided one to the SERVICE, will be publicly displayed on the SERVICE at the relevant workout or comment.
When you register as a TRAINER, your location (city), your occupation and any text description of yourself and your work and content submitted in the “About” section will be publicly displayed on the SERVICE at your TRAINER profile.
When you upload still images or videos as a TRAINER, that content and any text description submitted alongside will be publicly displayed on the SERVICE in the relevant category.
Once made public, your public personal data cannot be made private again. You should not submit or communicate any content using the SERVICE that you do not want to be seen, collected, or used by others.
5. Security
WE take precautions to protect your information and strive to prevent unauthorized access to any of your personal information. When you submit personal data via the SERVICE, your data is protected both online and offline through the use of technology and procedures that are designed to safely and securely store your information.
While TREAM implements these safeguards to prevent unauthorized access, use or disclosure, you expressly acknowledge and agree there is no guarantee that such technology or procedures can or will eliminate the risk of unauthorized access, use, disclosure, theft, loss or misuse.
WE also protect your information offline. Only employees of TREAM who need the information to perform a specific job (for example, billing or customer service) are granted access to personal data. The computers/servers in which WE store personally identifiable information are kept in a secure environment.
All payment processing is handled by the third party payment processing company Braintree. Your financial account information is protected and secure both when using Braintree and TREAM to process and handle your payment.
You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify TREAM immediately upon any unauthorized use of your account, username, or password. TREAM shall not be liable for any loss that you incur as a result of someone else using your account, username, or password, either with or without your knowledge. You may be held liable for any losses incurred by TREAM and its AFFILIATES due to someone else’s use of your account or password.
6. Cookies
The SERVICE uses cookies. Cookies are small data packages, which are automatically transmitted to your web browser and are stored on your device when you visit a website. Cookies save information about your online preferences and enable TREAM to fine-tune the design, the technical properties and the product range of the SERVICE in order to maximize and continuously improve your visiting experience and the security of the SERVICE.
You may configure your web browser in a way that either all cookies will be accepted, or you will be notified before the installation of any cookies, or all cookies will be generally declined. You can also manually delete all or selected cookies in your browser options at any time. Please note that in case of deactivation of cookies you may not be able to use certain personalized properties of the SERVICE, including your account.